Returns & Refund Policy
Returns & Refund Policy for Online Orders
This policy applies to all purchases made through marvellousmycology.com.
At Marvellous Mycology, we stand by the quality and purity of every Lion’s Mane product we create, from spore to supplement. Due to the consumable nature of our products, we don’t accept returns on opened or used items.
If you’re not fully satisfied with your experience, we’re here to help. Here’s how our returns process works:
🛍️ Return Eligibility
We accept returns if:
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The product is unopened and in its original packaging
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The return is initiated within 30 calendar days of receiving your order
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You can provide proof of purchase (your order number or receipt)
We’re unable to accept returns on any opened items, but if something arrives damaged or isn’t quite right, let us know and we’ll make it right.
🔁 How to Start a Return
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Email us at [email protected] with your order number and reason for return
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Our team will reply within one to two business days
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Send the item to:
Returns Department
Marvellous Mycology
Unit 5, Abbotsford Business Park
Lammermoor Avenue, Falkirk FK2 7ZS
United Kingdom
Please note that return postage is the customer’s responsibility unless the item is faulty or incorrect.
💳 Refund Process
Once your return is received and inspected, refunds will be issued to your original payment method within five to seven business days. We’ll confirm via email once it’s processed.
🚚 Damaged or Incorrect Items
If your product arrives damaged or there’s an issue with your order, just email us with:
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Your order number
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A short description of the issue
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A clear photo
We’ll arrange a replacement or a full refund as quickly as possible.
🤝 Still Not Sure?
We’re a small, independent business and we genuinely care. If you’re unsure about anything, from return eligibility to how our products work, just reach out. We’re always happy to help.
Email: [email protected]
Thanks for supporting a transparent, Scottish-grown supplement brand.